Shipping Policy
1. Order handling time
We process your order within 48 hours (business days only). Once your order has shipped, you will receive a shipping notification email with tracking information.
Business days exclude weekends and public holidays. During promotions or peak seasons, processing may be slightly delayed; we will do our best to speed it up.
2. Transit time
Below are the estimated transit times after your order has shipped. Actual delivery times may vary depending on logistics arrangements, customs clearance and local delivery:
- North America: 3–5 business days
- Japan: 2–3 business days
- Other Asian regions: 3–7 business days
- Australia: 2–4 business days
- Europe: 3–7 business days
In the event of force majeure — such as severe weather, flight delays, customs inspections or public holidays — delivery may take longer. Thank you for your understanding.
3. Shipping cost
Shipping cost is calculated automatically based on the type of products in your order and the delivery destination. The shipping cost shown on the checkout page is the final amount.
Free-shipping thresholds for WiseQuest Soothing Eye Patches:
- United States, Japan, Vietnam, Australia
- USD $79
- Canada
- USD $100
- Hong Kong SAR, Malaysia, Singapore, South Korea, China, Macao SAR, Thailand, Taiwan
- USD $162
- New Zealand
- USD $246
- Europe
- USD $180
All other products:
- United States
- USD $200
- All other regions
- USD $300
The free-shipping thresholds above apply to the corresponding products and destinations. If an order contains different types of products, the actual shipping cost is calculated by the system from the contents of the order and the delivery region; please refer to the final amount shown at checkout.
4. Free shipping
Once an order meets the free-shipping conditions for its products and destination, the free-shipping offer is applied automatically at checkout. No discount code is needed.
Free-shipping thresholds and their scope may differ by product, destination or promotion. The result shown at checkout is final.
5. Duties and taxes
International orders may incur import duties, value-added tax (VAT) or other related taxes and fees when they arrive in the destination country or region.
If such charges apply, they are normally borne by the recipient (the customer). We cannot control or predict the specific charges imposed by customs authorities in each location.
6. Damaged or lost items, and order issues
If your items arrive damaged, the packaging looks abnormal, or there is any other problem with your order, please contact us as soon as possible after receiving it and provide the following:
- Your order number
- Photos of the products
- Photos of the outer box and packaging
- Photos or a description of the current condition of the products
We will help you based on the circumstances and do our best to offer a reasonable solution.
7. Contact us
If you have any questions about your order, shipping or postage, please contact us:
Email: [service@uhealthfit.com](mailto:service@uhealthfit.com)